Shipping & Delivery
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 2 - 5 business days of processing and production time for your
order to ship out.
HOW LONG IS THE SHIPPING TIME?
International Orders will be shipped depending on the fulfillment center the
product is from.
Average transit times to the United States/Europe: 5 - 15 Business days
Average transit times to International: 5 - 25 Business days
There are circumstances that are out of control (natural disasters, holidays,
weather, etc) that may cause shipping postponements. While most packages
will arrive on time, there may be circumstances and delays that our carriers
may experience. For this reason, we do not guarantee the exact delivery time;
the delivery issue is the responsibility of the shipping company.
Please note we can't ship to armed forces (APO / FPO).
Please note that during COVID-19, delivery times may double! All ordered items are in transit now. Please be kind to wait a little bit more. If you have any questions contact us firstname.lastname@example.org.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your
product is shipped. Each individual product may be shipped from different
fulfillment centers across the globe as our product research team spends the
time to source for quality yet affordable products.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report
that around 1 in 1000 products arrives damaged due to mail service
Once your order has been shipped, it is in the care of the courier and / or postal service. We are not liable for any errors made by these services, nor are we responsible for lost, stolen or damaged packages.
Although we do our best to ensure that each of our customers have a fantastic experience with Orwee, sometimes we do fall short. That being said, we do stand by our refund policy and would like to make things right.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE
If we still haven't managed to answer your question please feel free to contact
us by email@example.com and we will do our best to reply within 24 hours.